Hip and knee replacement surgery in Spain

Privacy Policy

This website is operated by Bone & Joint Center La Cala S.L.P. Cross Border Doctors is a service and branding name used by the company. Bone & Joint Center La Cala S.L.P. is committed to protecting your privacy and handling personal data transparently, securely, and in line with applicable data protection laws including the GDPR.

1. Data controller

Bone & Joint Center La Cala S.L.P. acts as the data controller for personal data collected through this website and related enquiries. Cross Border Doctors is solely a service and branding name used by the company and is not a separate legal entity.

Contact details: Cross Border Doctors Care Team, Alicante, Spain. Email: care@crossborderdoctors.com.

2. Personal data we collect

Identity and contact data: name, email address, phone number.
Enquiry details you provide through contact forms or email.
Technical and usage data (for example browser type, device data, and cookies), depending on your cookie preferences.
Limited health-related context only where you voluntarily provide it in an enquiry.

3. Why we process your data

To respond to your enquiry and provide information about treatment pathways.
To coordinate pre-consultation and referral communication with partner providers when requested.
To operate, secure, and improve our website and user experience.
To comply with legal and regulatory obligations.

4. Legal bases for processing

Consent (for optional cookies and where explicitly requested).
Pre-contractual steps at your request (for treatment planning enquiries).
Legitimate interests (service quality, platform security, and communication).
Legal obligations (record-keeping, compliance and lawful requests).

5. Special category health data

Where you choose to provide medical information, we process only what is necessary for your request and with heightened safeguards. We recommend not sharing unnecessary sensitive data via open text fields.

6. Recipients of personal data

Data may be shared with carefully selected service providers (for hosting, communications, and support), and with relevant partner clinics or hospitals when required to progress your request.

All processors and partners are contractually required to protect your data and use it only for agreed purposes.

7. International data transfers

If data is transferred outside the EEA, we use appropriate safeguards such as Standard Contractual Clauses or equivalent legal mechanisms.

8. Data retention

Enquiry records are retained only as long as necessary for communication, follow-up, and legal obligations.
Technical data retention varies by system logs, security and analytics configuration.
Data is securely deleted or anonymized when no longer required.

9. Your rights

Right of access to your personal data.
Right to rectification of inaccurate data.
Right to erasure in applicable circumstances.
Right to restriction or objection to processing.
Right to data portability where legally applicable.
Right to withdraw consent at any time for consent-based processing.
Right to lodge a complaint with your local data protection authority.

10. Security

We apply appropriate technical and organizational security measures to protect personal data against unauthorized access, alteration, disclosure, or loss.

11. Policy updates

We may update this Privacy Policy to reflect legal, technical, or business changes. The most current version is published on this page with an updated effective date.

Effective date: 13 May 2026.

Contact your care coordinator

Karen will be your main point of contact throughout the entire process—from your first enquiry until you return home after surgery. She manages communication with the surgeon and clinical team, provides guidance at each stage, and assists with everything needed to ensure the process runs as smoothly as possible.

Undergoing joint replacement surgery is a major decision, and it is important to have a trusted person by your side. With Cross Border Doctors, you receive personal service, clear information, and support through every step, so you can move through the process with confidence and full oversight.