1. Website purpose
This website provides general information about medical tourism support services related to hip and knee replacement care pathways.
Hip and knee replacement surgery in Spain
Terms of Use
These Terms of Use govern access to and use of this website. The website is operated by Bone & Joint Center La Cala S.L.P. Cross Border Doctors is a service and branding name used by the company. By using this website, you agree to these terms.
2. No emergency or urgent care channel
This website and contact forms are not intended for medical emergencies. If you have urgent symptoms, contact local emergency services immediately.
3. User responsibilities
- Provide accurate and truthful information in enquiries.
- Do not submit unlawful, harmful, or misleading content.
- Do not attempt to disrupt site functionality or security.
- Use this website only for lawful and legitimate purposes.
4. Intellectual property
All website content, text, graphics, and design elements are owned by or licensed to Bone & Joint Center La Cala S.L.P. unless otherwise stated. The Cross Border Doctors brand name is owned or used by the company. Unauthorized copying, republication, or commercial use is prohibited without prior written consent.
5. Third-party services and links
This website may reference or link to third-party providers and websites. We are not responsible for third-party site content, availability, or independent policies.
6. Service limitations
Bone & Joint Center La Cala S.L.P., under the Cross Border Doctors brand, coordinates information and patient pathway support but does not guarantee clinical outcomes, treatment availability, specific waiting times, or final pricing. Clinical decisions are made by licensed healthcare professionals at partner facilities.
7. Disclaimer of warranties
Website content is provided on an 'as is' and 'as available' basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including fitness for a particular purpose, completeness, and uninterrupted availability.
8. Limitation of liability
To the maximum extent permitted by law, Bone & Joint Center La Cala S.L.P. is not liable for indirect, incidental, special, consequential, or punitive damages arising from website use or reliance on website content.
9. Indemnity
You agree to indemnify and hold harmless Bone & Joint Center La Cala S.L.P. from claims, losses, or expenses resulting from your misuse of the website or breach of these Terms.
10. Governing law
These Terms are governed by applicable laws of Spain, without prejudice to mandatory consumer rights in your country of residence where applicable.
11. Updates
We may revise these Terms at any time. Continued use of the website after updates indicates acceptance of the revised Terms.
Effective date: 13 May 2026.
Contact your care coordinator
Karen will be your main point of contact throughout the entire process—from your first enquiry until you return home after surgery. She manages communication with the surgeon and clinical team, provides guidance at each stage, and assists with everything needed to ensure the process runs as smoothly as possible.
Undergoing joint replacement surgery is a major decision, and it is important to have a trusted person by your side. With Cross Border Doctors, you receive personal service, clear information, and support through every step, so you can move through the process with confidence and full oversight.
